Question 1

Are tolls, parking fees, and tips included in the price?

Accepted Answer

Yes, all prices include highway tolls, parking fees, and driver gratuity. No additional charges will occur. You can use our service with complete peace of mind.

Question 2

What languages do your drivers speak?

Accepted Answer

All our drivers are fluent in Japanese, English, and Chinese. Our multilingual service ensures overseas guests can use our service with confidence.

Question 3

How far in advance should I book?

Accepted Answer

We generally require bookings at least 24 hours in advance. However, during peak seasons or for special requests, we recommend booking as early as possible.

Question 4

How do I set up a corporate account?

Accepted Answer

Please contact us via the inquiry form or phone. After confirming details with your company representative, we will provide corporate services including monthly billing and invoice payment.

Question 5

What types of vehicles do you have and what are their capacities?

Accepted Answer

We offer Mercedes-Benz S-Class (3 pax), Mercedes-Benz V-Class (6 pax), Alphard 4th Gen (6 pax), Alphard 3rd Gen (7 pax), and HiAce Grand Cabin (10 pax).

Question 6

How does the airport pickup work?

Accepted Answer

Your dedicated driver will be waiting in the arrivals hall with a welcome board displaying your name. We monitor flight information in real-time and accommodate flight delays.

Question 7

What payment methods do you accept?

Accepted Answer

We accept cash, credit cards (VISA, Mastercard, JCB, AMEX), and bank transfer. Corporate clients can also use monthly invoice billing.

Question 8

Can I use your service at Asian airports?

Accepted Answer

Yes, in addition to major airports in Japan, we also provide services at major airports in China, South Korea, Singapore, Taiwan, Malaysia, Philippines, and Vietnam. We support seamless travel across Asia.

Question 9

How much luggage can I bring?

Accepted Answer

Luggage capacity depends on the size of your bags and the number of passengers. As a guide, 2-4 large suitcases can be accommodated depending on the vehicle. Please contact us in advance if you have a lot of luggage.

Question 10

How far in advance can I book? Can I book on the same day?

Accepted Answer

You can book up to 3 months in advance. Same-day bookings are also accepted, though advance reservations are recommended.

Question 11

Are all vehicles non-smoking?

Accepted Answer

All vehicles are non-smoking, including e-cigarettes. Please rest assured.

Question 12

Does the fare include highway tolls and taxes?

Accepted Answer

Yes. Our fares are all-inclusive, covering highway tolls and taxes. No additional charges.

Question 13

What is included in the price?

Accepted Answer

All prices include highway tolls, parking fees, fuel, and consumption tax. No hidden charges. A 20% late-night surcharge applies between 22:00 and 05:00.

Question 14

Do you have English or Chinese-speaking drivers?

Accepted Answer

Yes, we can arrange English or Chinese-speaking drivers. Please request when booking.

Question 15

Can we make a restroom stop?

Accepted Answer

Yes. We can stop at the nearest service area as many times as needed, free of charge. Please let the driver know.

Question 16

What payment methods are accepted?

Accepted Answer

We accept cash (JPY), credit cards (VISA, Mastercard, AMEX, JCB), WeChat Pay, Alipay, and bank transfer. Foreign currency cash is not accepted.

Question 17

Can I bring my pet?

Accepted Answer

Yes. Please inform us of your pet type (dog, cat, etc.) and cage size when booking. Pets must be kept in their cage during the ride, with measures to prevent fur from spreading and for toilet management.

Question 18

What should I do if I left something in the vehicle?

Accepted Answer

If you left something in the vehicle, we can send it to you via cash-on-delivery shipping. Please contact us as soon as possible.

Question 19

Will I receive a booking confirmation email?

Accepted Answer

Yes. We will send you a booking confirmation email with details about the day's schedule and payment methods.

Question 20

Will I share the vehicle with other passengers?

Accepted Answer

No, you will never share the vehicle with other passengers. Our service is always a private charter, even for a single passenger.

Question 21

Is the fixed fare applicable for same-day bookings?

Accepted Answer

Yes. Our fixed fares apply regardless of whether you book in advance or on the same day.

Question 22

When will I receive information about my assigned driver?

Accepted Answer

Vehicle information and driver contact details will be sent to you by email around 7 PM the day before your booking.

Question 23

What is your cancellation policy?

Accepted Answer

Up to 7 days before: Free cancellation. 3-6 days: 30% fee. 1-2 days: 50% fee. Same day: 100% fee. Flight delays/cancellations are handled separately.

Question 24

Can the driver help carry my luggage?

Accepted Answer

Please feel free to ask. Our drivers will assist you with your luggage to the best of their ability.

Question 25

What happens if my flight is delayed or arrives early?

Accepted Answer

We will do our best to adjust to your actual arrival time. In case of significant delays or early arrivals, you may need to wait briefly for the driver.

Question 26

Are your vehicles insured?

Accepted Answer

By law, all taxis and hire cars are required to carry insurance. Please rest assured.

Question 27

Where do I meet the driver at the airport?

Accepted Answer

Customers using the meet-and-greet service will meet the driver at the arrival gate. For others, the driver will inform you of the exact pickup location on the day.

Question 28

Will the driver hold a name board at the arrival lobby?

Accepted Answer

Yes, we offer a meet-and-greet service where the driver holds a name board at the arrival lobby. This service is available for an additional fee.

Question 29

Which credit cards do you accept?

Accepted Answer

We accept VISA, American Express, Mastercard, JCB, Diners Club, and Discover.

Question 30

What happens if my flight is delayed?

Accepted Answer

We track your flight in real-time using your flight number. In case of delays, we automatically adjust pickup time at no extra charge.

Question 31

Do you accept digital payment methods?

Accepted Answer

We accept PayPay, Alipay, Alipay HK, and kakaopay.

Question 32

日本語が話せなくても利用できますか？

Accepted Answer

英語・中国語（普通話・広東語）・韓国語対応のドライバーをご用意しています。ご予約時に希望言語をお知らせいただければ、対応可能なドライバーを手配します。英語対応は常時可能ですが、その他言語は事前のご連絡をお願いしています。なお、ご予約確認・変更・キャンセルはメール・LINEでも多言語対応しています。

Question 33

How do I change or cancel my booking?

Accepted Answer

Please contact us by phone or email. For changes or cancellations on the day before or after the cancellation deadline, please call us directly.

Question 34

Do you have child safety seats?

Accepted Answer

Yes, child safety seats (infant/toddler/booster) are available upon request. An additional fee of ¥1,000 per seat applies. Please inform us of your child's age and weight.

Question 35

Can multiple passengers ride together? What is the maximum capacity?

Accepted Answer

Capacity varies by vehicle. The Alphard (4th gen) accommodates up to 7 passengers, and the Hiace Grand Cabin up to 9. Please see the vehicle page for details.

Question 36

What is your service area?

Accepted Answer

We serve all major airports in Japan (Narita, Haneda, Kansai, Chubu, Fukuoka, etc.) and major airports across Asia (Taiwan, Hong Kong, China, Korea, Thailand, Singapore, etc.).

Question 37

How many large suitcases can fit?

Accepted Answer

Varies by vehicle. Sedan: up to 2 large suitcases. Alphard: 3-4. Hiace: 6-8. Mercedes V-Class: 4-5. Contact us for large luggage volumes.

Question 38

What is the hourly charter service?

Accepted Answer

Hourly charter allows you to use a dedicated vehicle and driver for a specified duration (minimum 2 hours). Ideal for sightseeing, business visits, shopping, and multi-stop tours.

Question 39

Do you offer corporate accounts?

Accepted Answer

Yes. We offer monthly billing services for corporate clients. Please contact us for details.

Question 40

Do you have wheelchair-accessible vehicles?

Accepted Answer

We do not have dedicated wheelchair vehicles, but we can store a wheelchair in the trunk and assist with boarding and alighting.

Question 41

Can I get a receipt?

Accepted Answer

A link to download your electronic receipt will be included in your booking confirmation email, and again after payment.

Question 42

What is the minimum rental time for charter service?

Accepted Answer

Minimum rental is 2 hours. Available durations: 2, 3, 4, 5, 6, 8, or 10 hours (full day).

Question 43

Can I visit multiple locations during the charter?

Accepted Answer

Yes, you can visit multiple locations within the charter period. Sharing your preferred route in advance helps us provide smoother service.

Question 44

Are there any discounts available?

Accepted Answer

We apologize, but we do not offer any discounts at this time.

Question 45

子ども連れでの利用はできますか？チャイルドシートはありますか？

Accepted Answer

お子様連れのご利用も承っています。チャイルドシート（乳児用・幼児用・学童用）は事前にご予約いただければ無料でご用意します。ご予約時に「お子様の年齢・体重」をご連絡ください。なお、日本の道路交通法では6歳未満のお子様のチャイルドシート使用が義務付けられています。

Question 46

Do you provide child safety seats?

Accepted Answer

Yes, we provide child safety seats that meet safety standards. Please request one when making your booking.

Question 47

何人まで乗れますか？大人数での利用は可能ですか？

Accepted Answer

車種によって乗車定員が異なります。アルファード・ハイエース（標準）は最大4〜6名、ハイエース（大型）は最大9名まで対応しています。10名以上のグループの場合は複数台での対応が可能です。ゴルフコンペや団体旅行など、大人数でのご利用もお気軽にご相談ください。

Question 48

空港でのお出迎えサービスはどのように行われますか？

Accepted Answer

到着ロビーにて、担当ドライバーがお客様のお名前を記載したネームボードを持ってお待ちしています。国際線の場合は税関・入国審査通過後の到着ロビー出口付近、国内線の場合は手荷物受取エリア出口付近でお待ちします。フライト追跡システムにより、フライトの遅延・早着に合わせてドライバーの待機時間を自動調整しますので、到着後すぐにご乗車いただけます。

Question 49

法人での利用を検討しています。月次請求は可能ですか？

Accepted Answer

法人のお客様向けに企業アカウントをご用意しています。月次まとめ請求（インボイス対応）、乗車記録の一括管理、複数拠点・複数ユーザーの一元管理が可能です。出張管理システムとの連携や、専任担当者によるサポートも行っています。まずはお問い合わせフォームまたはお電話（03-6825-0288）にてご相談ください。

Question 50

成田空港でドライバーとどこで合流しますか？

Accepted Answer

成田空港では、ご到着ターミナルの到着ロビー出口付近でお待ちしています。第1ターミナル・第2ターミナル・第3ターミナルのいずれも対応しています。ご予約確認メールに具体的な待ち合わせ場所をご案内しますので、ご確認ください。もし迷われた場合は、ご予約確認メールに記載のドライバー直通番号にご連絡ください。

Frequently Asked Questions

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